CORDOVA gladly accepts returns of unworn, unwashed, and undamaged full price merchandise for a full refund within 30 days of delivery. All original tags must be intact, and the garments are to be returned in their original packaging. Returns and exchanges will only be accepted if the item is in brand new condition. All discounted items and photo sample pieces are final sale. Items that are damaged, worn or altered will not be accepted and will be returned to the customer. Shipping fees are non-refundable.
We offer free return shipping for all orders within the U.S.
For your return, please:
Step 1: Click here to initiate the return process and get your prepaid return shipping label.
Step 2: Pack your item(s) in the original cardboard box and seal the box with tape. Attach the prepaid label to the box.
Step 3: Drop your package off at any USPS location.
The cost of returning product from an international location is the responsibility of the buyer. CORDOVA does not issue refunds for international shipping fees, duties, or taxes.
For your return, please:
Step 1: Click here to initiate the return process.
Step 2: Once your return request has been approved, pack your item(s) and return form in the original cardboard box and seal the box with tape.
Step 3: Send your package back via a courier service that provides tracking. Please retain your tracking number as a reference for your return. CORDOVA is not responsible for international returns that are lost if a tracking number cannot be provided.
Step 4: Address the shipment to CORDOVA, 1050 B St., Blaine, WA 98230.
Step 5: Email email@example.com the tracking number for your return shipment.
EXCHANGING AN ITEM
If you’d like to exchange an item, please click here to initiate the exchange process. Please note the style, color and size of the desired item. If the item is in stock, we will place it on hold until we receive the returned item back at our warehouse. The desired item will be sent out once we receive the return. Standard shipping is complimentary on the exchanged item for domestic orders.
RECEIVING YOUR REFUND
Returns are processed within 48 hours once we receive the package back at our warehouse. You will receive an email notification once your return has been processed, and your refund will be credited back to the original form of payment. After we process your return, it typically takes 3-7 business days for your bank to post the funds to your account.