HOLIDAY RETURN POLICY
For all purchases made between November 1st and December 25th, we accept returns of unworn, unwashed, and undamaged merchandise until January 8th.
All original tags must be intact, and items should be returned in their original packaging.
Returns are only accepted for items in brand-new condition. Damaged, worn, or altered items are not eligible and will be sent back to the customer. Shipping fees are non-refundable.
Gift cards are not eligible for return.
Our team processes returns within 2 business days upon receiving them. You'll receive an email notification once it's done.
STANDARD RETURN POLICY
Items marked "FINAL SALE" cannot be returned.
Items discounted more than 20% are available for exchange or store credit only.
At Cordova, we happily accept returns of unworn, unwashed, and undamaged merchandise within 14 days of delivery. All original tags must be intact, and items should be returned in their original packaging.
Returns are only accepted for items in brand-new condition. Damaged, worn, or altered items are not eligible and will be sent back to the customer. Shipping fees are non-refundable.
Gift cards are not eligible for return.
Our team processes returns within 2 business days upon receiving them. You'll receive an email notification once it's done.
DOMESTIC RETURNS
We offer free return shipping within the U.S. You'll receive a pre-paid label after submitting your return request.
Some return requests may require review. These won't immediately generate a pre-paid return label.
After inspection and approval of your item(s), we'll process the return.
INTERNATIONAL RETURNS
Cordova asses an international return fee of $40 USD that covers return shipping, duties, and free exchange shipping.
We do not refund shipping costs, taxes, duties, or tariffs for international returns.
Returns are processed after inspection and approval of the items.
EXCHANGES
After sending back your return, our team will inspect it. Once approved, your exchange will be processed.
REFUNDS
We happily offer refunds when applicable, as outlined in our standard policy. Refunds are processed to the original payment method. Banks usually post the refunded amount within 3-7 business days.
STORE CREDIT
Credits are issued as gift cards via email, ready for immediate use.
Credits don't expire.
REJECTED RETURNS
If your return doesn't align with our policy, we'll contact you regarding return-to-sender shipping. Although Cordova isn't responsible for these fees, we'll help identify cost-effective options for you via our logistics partners.
Failure to arrange return-to-sender shipping within 30 days results in your merchandise being deemed abandoned. Leading up to this, we'll contact you multiple times about your item's status. Abandoned items are disposed of at our discretion.