Refund policy
CORDOVA crafts garments built to last a lifetime, and we want you to love your purchase. If for any reason you are not completely satisfied, eligible items may be returned in accordance with the following terms.
Standard Returns
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Returns are accepted within 14 days of receipt.
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Items must be unworn, with all original tags attached and packaging intact. While trying on your garment, please be aware not to transfer makeup or other cosmetics. Garments with stains will not be accepted and will be returned to the customer.
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Orders placed with a discount code of 20% or less are eligible for return or exchange.
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Orders discounted by sale of 20%+ are eligible for exchange only.
- Final Sale items are not eligible for return or exchange.
Holiday Policy
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Purchases made between November 28 and December 23 may be returned until January 6.
- All other terms above apply.
International Orders
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Returns must be initiated within 14 days of receipt, and all "Standard Returns" conditions apply.
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Return shipping costs are the responsibility of the customer and calculated at the time of return.
- All international shoppers are eligible for a full refund of duties and taxes on returns.
Our goal is to ensure every CORDOVA piece fits as flawlessly as it performs—please reach out to our team with any questions regarding your return or exchange.
EU Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.